The Portland Bicycle Studio retail experience is a unique by appointment only, one on one interaction from start to finish. Our attention is solely on your requirements and we are able provide the most thorough customer service available. There is no heavy sales pressure, we want you to be able to freely and comfortably create the bicycle of your dreams using our expertise and knowledge to facilitate your experience.

1 – Asses, Fit and Quote - On your first visit to Portland Bicycle Studio we asses your riding style and history, discuss your bicycle frame material and component desires, take body measurements and, create the basis for the initial bicycle design and quote. A %50 deposit allows us to begin the order and design process.

2 – Review and Submit - The next step is a review and confirmation of the design and component selection. We answer any questions you may have and make changes to the bicycle design and spec as needed. We finalize the frame design and component build allowing you to sign off on the design and specification of your new purchase. Once the design is approved and signed off, we can provide a reliable delivery date from the frame builder. (turn around time for the majority of our custom bicycles is 6-8 weeks)

3 – Delivery - When the bicycle is completed and you come to pick it up, we take a look at you on your new bicycle during a fit assessment. We will go over the new bicycle in detail before you ride away on your dream machine. The balance of your purchase is due at time of delivery.

After the first 2 months, tune ups and service are available to clients who have purchased a bicycle from Portland Bicycle Studio. Bicycles and components are also supplemented by their manufacturer’s warranties.